Privacy Policy
Last updated: 17 October 2025
Welcome to Fixdly (“we”, “our”, or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website https://fixdly.com related subdomains (e.g. bookings.fixdly.com, admin.fixdly.com), and any associated services (collectively, the “Services”).
By using our website or creating an account, you agree to this Privacy Policy. If you do not agree, please discontinue using our Services.
1. Who We Are
Fixdly is a UK-based digital platform that connects homeowners with trusted local tradespeople.
Our registered business address is:
Fixdly, c/o ChangeFluent Ltd and Trade Ace London Ltd, 128 City Road, London, EC1V 2NV.
Email: operations@fixdly.com
For the purposes of data protection laws, we are the “data controller” for personal data collected via this website and associated systems.
2. Information We Collect
We collect information in the following ways:
a. Information You Provide Directly
When you:
Register for an account (homeowner or tradesperson)
Complete a booking or request a quote
Subscribe to a plan or make a payment
Submit a contact form or enquiry
Upload images or project details
Communicate with us via email or chat
You may provide information such as:
Name and contact details (email, phone number, address)
Business name, trade type, and service descriptions
Payment information (processed securely via third-party providers)
Booking details, availability, and job information
Profile photos, documents, and certifications (for tradespeople)
Feedback and reviews
b. Information We Collect Automatically
When you use our site, we may automatically collect:
IP address and general location
Device information and browser type
Pages visited and time spent on the site
Referral source (e.g., Google search or social media)
Cookies and tracking data (see Section 8)
This helps us understand usage patterns, improve performance, and maintain site security.
c. Information from Third Parties
We may receive data from:
Payment processors (e.g. Stripe, PayPal) for transaction confirmations
Booking platform for appointment details
Analytics providers (e.g. Google Analytics)
Email marketing and communication tools (e.g. Mailchimp, SMTP.com)
Identity verification tools, if applicable for tradespeople
3. How We Use Your Information
We use your personal data to:
Create and manage user accounts
Facilitate bookings between homeowners and tradespeople
Process payments and manage subscriptions
Respond to enquiries and provide customer support
Send transactional and service-related communications
Improve our website, services, and user experience
Verify tradesperson identities and qualifications
Send promotional offers (only with your consent)
Comply with legal and regulatory requirements
4. Legal Basis for Processing
We process your data under one or more of the following legal bases:
Contractual necessity – to deliver our services to you
Legitimate interests – to improve and secure our services
Consent – where you have agreed to marketing or cookies
Legal obligation – to comply with tax or business laws
5. Sharing Your Information
We do not sell your data.
However, we may share information with trusted third parties as necessary, including:
Service providers who assist with hosting, analytics, payment processing, and communication
Booking platforms for managing your appointments
Professional tradespeople or clients (as required for bookings)
Regulatory or legal authorities, when required by law
All partners are vetted for GDPR compliance and data security.
6. Data Retention
We retain personal data only as long as necessary:
Account information: retained while active, or up to 24 months after inactivity
Booking and transaction records: retained for up to 7 years (for tax/legal purposes)
Marketing data: retained until you withdraw consent
When data is no longer needed, it is securely deleted or anonymised.
7. Your Data Rights
Under data protection laws, you have the right to:
Access your personal data (“Subject Access Request”)
Request correction of inaccurate or incomplete data
Request deletion (“Right to be forgotten”)
Object to or restrict certain types of processing
Withdraw consent for marketing communications
Request data portability (to transfer your data to another provider)
To exercise your rights, please contact us at privacy@fixdly.com
We will respond within one calendar month
8. Cookies & Tracking
We use cookies and similar technologies to enhance your experience.
These include:
Essential cookies – required for site functionality (e.g., logins, security)
Performance cookies – for analytics and improving performance
Marketing cookies – for targeted advertising (only with consent)
You can manage or disable cookies through your browser settings.
For more details, view our Cookie Policy (if separate).
9. Data Security
We use industry-standard security measures to protect your data, including:
SSL encryption for all web traffic
Restricted access and secure storage
Regular audits and vulnerability checks
Use of reputable, GDPR-compliant third-party providers
While we take every reasonable step to protect your data, no system is completely secure. Please use strong passwords and protect your login details.
10. International Data Transfers
Our servers are based in the UK and EU.
Some service providers (e.g. email or analytics) may process data outside the UK/EU.
When this occurs, we ensure adequate safeguards, such as UK adequacy decisions or Standard Contractual Clauses.
11. Children’s Privacy
Our services are not intended for users under 16.
We do not knowingly collect data from minors.
If you believe a child has provided us data, please contact us for deletion.
12. Updates to This Policy
We may update this Privacy Policy periodically.
All changes will be posted on this page with the updated date.
Significant changes may also be communicated via email.
13. Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
Data Protection Officer – Fixdly
Email: privacy@fixdly.com
Address: 128 City Road, London, EC1V 2NV